Exchange and Return Policy

Effective Date: Jan 1st 2025

At Fashion Hub, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we’re happy to assist with exchanges or returns in accordance with the guidelines below.

1. Return and Exchange Eligibility To qualify for a return or exchange, the following conditions must be met:

• Time Frame: Returns and exchanges must be initiated within 14 days from the date of delivery.
• Condition: Items must be unused, unworn, and in their original condition, with all tags and packaging intact.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
• Non-returnable items: Certain items, including [e.g., sale items, gift cards, or personalized items], are not eligible for return or exchange.

2. How to Return or Exchange an Item To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team at Fashionhubjlm@gmail.com providing your order number and the reason for the return or exchange.
2. Return Instructions: Once your return/exchange request is approved, we will provide you with instructions on how to send the items back.
3. Shipping Costs: The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item.

3. Refunds Refunds will be processed to the original payment method once the returned item is received and inspected. Please note:

• Processing Time: Refunds typically take 5-7 business days after the item is received.
• Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).

4. Exchanges If you would like to exchange an item for a different size, color, or style, please follow the same process as a return. We will process your exchange request and send the replacement item as soon as possible, subject to availability. If the new item is of a higher value, you will be asked to pay the price difference.

5. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [Insert Email Address] with photos of the damage or defect. We will arrange for a replacement or a full refund at no additional cost to you.

6. Final Sale Items Items marked as “final sale” or “clearance” are not eligible for returns or exchanges. Please check product details carefully before completing your purchase.

7. International Returns For international returns, customers are responsible for return shipping costs and any customs duties or taxes. Please ensure that you follow the proper customs procedures to avoid delays.